A pre-order means an item, typically a pretty kick-ass watch, is available for sale before the production has been completed. We’ve done our homework and are working with very reliable manufacturers and have very little reason to believe there will be any delays, but, they can happen. Bottom line, we’ll keep you in the loop and promise to provide updates as necessary.

All pre-orders will ship, based on order number, once the items are available. For order cancellations, we reserve the right to charge a 3% credit card transaction fee (this fee is levied by the processing system and we have no control over it).

Yes, we require payment in full for pre-orders.

Nope – our watches are all sold online or in person. Please shoot us a message via the contact page to schedule an appointment. We're located about a two miles northwest of Wrigley Field in Chicago, IL.

Of course, we love visitors! Book a time on our Appointments page and come hang out. Our HQ is about two miles northwest of Wrigley Field in Chicago. Can’t make it to Chicago? We do video appointments too.

All watches and accessories ship free within the US.

We will ship all domestic watch orders via UPS and accessories via USPS and, when available, provide you with a tracking number.  Don’t worry, we know the feeling of having an incoming watch and the need to incessantly hit “refresh” and won’t hold it against you!

For international orders, we will ship using UPS Worldwide Express or USPS, unless otherwise notified.  Bottom line, we’ll get the merchandise to you via the best, safest and most timely method possible.  Please note that customs is different in every country and that you may be charged additional tariffs and fees in addition to the shipping fee.  Those fees are not determined, nor are they collected, by Oak & Oscar and are your responsibility.

We reserve the right to cancel any order based on shipping destination. Some locations, especially foreign, require costly shipping fees, insurance premiums and have excessive risk of loss or theft. 

All three of our watches are on the compact side of modern sports watches, and all of them have 20mm lugs:

• The Olmsted: 38mm case, 44.9mm lug-to-lug, 10.8mm tall
• The Atwood: 39mm case, 46.0mm lug-to-lug, 12.9mm tall
• The Humboldt GMT: 39.5mm case with a 40mm bezel, 46.8mm lug-to-lug, 12.5mm tall

Our bracelets fit wrists from about 5.6 to 9.1 inches, and the quick-adjust clasp lets you fine-tune the fit without tools. Still not sure? Book a visit or a video chat and we’ll help you figure it out.

Watches that are in stock ship within 1 to 2 business days. Every Olmsted is assembled to order here in Chicago and ships within 1 to 2 weeks. Hand painted dials currently take about 12 to 18 weeks.

Easy. Every Oak & Oscar watch has drilled lugs, and every watch comes with a strap changing tool. Push the tool into the hole on the side of the lug, slide the strap out, and reverse it to put the new one on. Watch how here.

All our straps are 20mm, so they fit all three of our current watches. Buy 4 straps and the 5th is on us!

We accept most credit cards including Visa, MasterCard, American Express, Discover and Diners Club.  For in-person transactions, we accept the same cards as above and cash. 

We also accept PayPal.

Sales tax will be added to all orders shipped within Illinois.  We will happily ship out of state for any Illinois residents.

We stand by our products and offer a two year, limited warranty on the watches. This warranty does not cover leather goods, normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by Oak & Oscar.

We want you to love your watch. If it’s not right, you can return or exchange it within 5 days of delivery, as long as it hasn’t been worn or altered. Just email us first for a Return Authorization.

A few details: we may charge a 10% restocking fee, and original and return shipping costs are deducted from the refund. International duties and fees are the customer’s responsibility. Cancelled orders may be charged the 3% card processing fee, which comes from our payment processor, not us.

When you ship anything back to us, please insure it for the full retail value and pack it in a sturdy box. We can’t be responsible for items lost or damaged in transit. We recommend UPS with adult signature.

We generally recommend your watch be serviced anywhere from every 3 to 5 years depending on how often you wear it and under what conditions. If it’s your daily wear watch, then we recommend having it serviced more regularly. If you wear your watch in wet conditions than having it serviced often is a must to ensure that all of the O-rings, case back and other key components of water resistance are in good condition.

Right here at HQ. Nathan, our in-house watchmaker, handles service and repairs in Chicago. Fill out the form on our Service & Care page and we’ll get back to you with next steps.

Your watch needs a light cleaning every now and then.

We recommend a simple solution of lukewarm water and mild soap. First remove the leather strap and ensure that the crown is screwed down tightly, if applicable. Then gently rub the surface with either a clean, damp soft cloth or a soft bristle toothbrush to remove the dirt. For you chronograph Owners out there, be careful not to activate the pushers or rotate the crown while cleaning.

If you’ve worn your watch in the ocean, a lake or even a pool we recommend rinsing it off with clean water to remove any salt, dirt or chemicals that could damage the watch.

Definitely. First things first, your leather strap was hand made by a true craftsman using the best leather available in the US. It will develop patina and show age as you wear it. We advise against wearing your leather strap while swimming and we recommend that you wear a nylon or canvas strap during hot, humid weather. Sweat, humidity and other moisture can weaken or even damage the leather.